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Exicting package for the role of Quality Analyst !
iv support
Job ID VAC 834
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Quality Assurance Executive
Job Location Bangalore
Experience 2 - 5 Years
Annual Salary INR 33000, Monthly
No.of Vacancies 5

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Job Description

 

Exicting package for the role of Quality Analyst !


iV Support Technologies is a superior service provider, relentlessly providing specialized, quality services in the field of Technical Support, Customer Support, IT Infrastructure management, Remote IT services, Data Backup and Retrieval. iV Support has emerged as a leader in the Remote Technical Support (RTS) industry in no time!. A strong focus on process oriented methodology using a systematic, innovative and collaborative approach has helped us to ensure that consistent quality and customer satisfaction is delivered to our clients.

Quality Analyst / Sr.Quality Analyst:

The Quality Analyst should be one possessing an eye for detail.
Experience in call monitoring in an International Voice technical support process is a must,
The individual should possess excellent communication skills and a data-centric approach.
Wlling to work in night shifts.
Must have experience in calibration session
Work Location : Bangalore
Salary - upto 4L

The job responsibilities include:-

1. Auditing Calls/Chats as per the defined guidelines.
2 . Identifying the root causes and preparing action plans.
3. Delivering individual/group feedback to share the findings of the audits.
4. Identifying training needs and helping in Bottom Quartile improvement.
5. Aiding in continuous improvement of the process.
6. Conduct process training as and when required.

Candidates who are interested can call +919003284492 or walk-in to be below find venue :
iv Support Technologies ,
Unit Number 507 & 508, 5th Floor,
Gamma Block,
Sigma Soft Tech Park,
No. 7, Whitefield Main Road,
Ramagondanahalli Village,
Varthur Hobli,
Bangalore 560066
Timings - 1 Pm to 8 pm .
Kindly mention Mahesh- HR on the top of your resume .



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