Customer Service Representative II (01998)

Costa Mesa, California, United States US

 

TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work.

 

 

The tier 2 associates will receive customer case files to work to their conclusion.  This includes tasks such as:  working initial executive cases, initial Social Media inquiries, providing initial research and providing reporting for Consumer Affairs department. 

 

 

Essential Duties and Responsibilities:

-      Receives cases that have been escalated or need additional assistance to resolve via back offices channels.

-      Some examples of the type of interactions handled include:

National support of Connect Centers

Inbound white mail processing

Pre-litigation/re-acquisition

Initial support on executive cases

Initial Social Media Support

Hyundai Assurance tracking and reporting

Gift ordering for the contact center

Claims processing

Skills

1 year or more of customer service preferred

1 year or more post secondary education OR 2 years equivalent work experience

Recognition and problem resolution for mid-to-high level customer service issues

Intermediate time management skills

Strong judgment skills to make sound business decisions

Strong writing skills

Professionalism required as located onsite in client HQ

Automotive industry experience preferred OR completion of TeleTech’s AUTO101 course

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Become a Member of the TeleTech Team

·         Competitive Salary

·         Advancement and Career Opportunities

·         Tuition Reimbursement & Retirement Savings

·         Employee Rewards and Discounts

Are you ready to accept the challenge?  Because TeleTech is ready for YOU!