Customer Service Representative III – Automotive Manufacturer

 

This opportunity will require you to work in Fountain Valley, CA

TeleTech is hiring. Join our team of upbeat, friendly Customer Service Representatives to support a global automotive manufacturer.

 

TeleTech has a 30-year history of hiring great people just like you!  In fact, our team includes more than 40,000 employees in more than 17 countries worldwide, handling more than 3.5 million customer transactions daily.  Its people just like YOU that make TeleTech a great place to work.

 

 

The Tier 3 associates will receive complex escalations that are not able to be handled at the other agent levels.  Cases will be collaboratively managed through to completion by partnering with multiple partners/departments.  Customers must be provided consistent and ongoing communication throughout case management process, both verbally and in writing. 

 

 

Essential Duties and Responsibilities:

-      Receives complex requests and cases that need higher level support through inbound calls, inbound emails, and other back office channels.

-      Some examples of the type of interactions handled include:

All Complex Escalations

Vehicle service repair tracking and parts expediting

Ad Hoc Requests (IB & OB)

Outbound customer satisfaction survey support

At Risk Customer Management

Legal escalation support

Ad Hoc outbound projects

Social media escalation case handling

Web forum contacts

Skills

1 year or more of customer service

1 year or more post secondary education OR 2 years equivalent work experience

Recognition and problem resolution high level customer service issues

Excellent independent decision-making skills

Intermediate time management skills

Strong judgment skills to make sound business decisions

Strong writing skills (executive communications level)

Proactive & Creative problem solving skills

Strong sense of urgency and ability to partner with multiple departments

Professionalism to deal with executive cases and other high profile interactions

Automotive industry experience preferred OR completion of TeleTech’s AUTO101 course

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Become a Member of the TeleTech Team

·         Competitive Salary

·         Advancement and Career Opportunities

·         Tuition Reimbursement & Retirement Savings

·         Employee Rewards and Discounts

Are you ready to accept the challenge?  Because TeleTech is ready for YOU!