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This opportunity will require you to work in Springfield, MO

Technical Support Representative

 

TeleTech is a leader in customer service and technical support to companies around the world.  Our family includes more than 50,000 people in 17 countries, who help handle more than two million customer interactions each day.

 

Position Summary

 

Provide technical support through effective troubleshooting and problem-solving. Proactively keeps up to date on new procedures. Transfer customers to other internal departments where appropriate. Identifies the need to escalate specific issues and follow through where necessary.

 

Duties & Responsibilities

 

Technical Support Representatives receive inbound calls and provide support for customers for present or future service appointments or repair transactions.

Support agents will routinely provide repair statuses, modify or cancel current appointments, and facilitate returns.

Support agents will also provide simple technical advice/support. 

Representatives will also handle technical sales calls as needed.

 

The Rewards

 

Thats why we also offer a highly competitive salary and a comprehensive benefits package which includes:

Medical

Dental

Tuition reimbursement

Paid vacation

401K

And discounts at many major retails and restaurants. 

 

Trained on the edge of the latest technology and use the knowledge in our fun and exciting work environment, filled with people just like you. 

 

 

Working for TeleTech can be summed up in one word… Opportunity.  When you join our family you have the opportunity to do more, learn more and be more, than you ever thought possible. 

 

You will be part of one of the largest and fastest growing business processes outsourcing companies in the world.  We are a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support and environment to succeed. 

  

Qualifications:

 

High School Diploma or equivalent

6 months+ work experience in customer service

Call Center experience preferred.

Strong time management skills

Trouble shooting skills

Ability to build rapport with customers

Flexibility in meeting changes in schedules and processes

Strong sales skills

Ability to work in shifts

Must possess the ability to handle difficult or irate customers

Must possess strong written and verbal communication skills

Reasoning skills

Exceptional soft skills

Ability to conduct themselves in a professional manner

Able to work with a wide variety of people in a positive and productive manner

Teamwork

 

The Next Steps…

 

The next step is simple.  Click on the Apply Now button to let us know about you.  Even better, apply now and tell your friends to apply too.  For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.teletechjobs.com.

  

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.