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Technical Support Representative (018XT)
TeleTech
Job ID VAC 718
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Technical Support Executive ( voice)
Job Location Springfield, MO
Experience 0 - 1 Years
Annual Salary INR 0, Yearly
No.of Vacancies 50

Application will redirect you to company website
Job Description

 

Join us at our Open House!
Tuesday, Sept. 9 from 9AM - 4PM
 1720 E. Primrose, Springfield, MO 65804.
Please apply online for premium appointment


 
 

This opportunity will require you to work in Springfield, MO



Technical Support Representative
 
TeleTech is a leader in customer service and technical support to companies around the world.  Our family includes more than 50,000 people in 17 countries, who help handle more than two million customer interactions each day.
 
Position Summary
 
Provide technical support through effective troubleshooting and problem-solving. Proactively keeps up to date on new procedures. Transfer customers to other internal departments where appropriate. Identifies the need to escalate specific issues and follow through where necessary.
 
Duties & Responsibilities
 
Technical Support Representatives receive inbound calls and provide support for customers for present or future service appointments or repair transactions.
Support agents will routinely provide repair statuses, modify or cancel current appointments, and facilitate returns.
Support agents will also provide simple technical advice/support. 
Representatives will also handle technical sales calls as needed.
 
The Rewards
 
Thats why we also offer a highly competitive salary and a comprehensive benefits package which includes:
Medical
Dental
Tuition reimbursement
Paid vacation
401K
And discounts at many major retails and restaurants. 
 
Trained on the edge of the latest technology and use the knowledge in our fun and exciting work environment, filled with people just like you. 
 
 
Working for TeleTech can be summed up in one word… Opportunity.  When you join our family you have the opportunity to do more, learn more and be more, than you ever thought possible. 
 
You will be part of one of the largest and fastest growing business processes outsourcing companies in the world.  We are a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support and environment to succeed. 
  
Qualifications:
 
High School Diploma or equivalent
6 months+ work experience in customer service
Call Center experience preferred.
Strong time management skills
Trouble shooting skills
Ability to build rapport with customers
Flexibility in meeting changes in schedules and processes
Strong sales skills
Ability to work in shifts
Must possess the ability to handle difficult or irate customers
Must possess strong written and verbal communication skills
Reasoning skills
Exceptional soft skills
Ability to conduct themselves in a professional manner
Able to work with a wide variety of people in a positive and productive manner
Teamwork
 
The Next Steps…
 
The next step is simple.  Click on the Apply Now button to let us know about you.  Even better, apply now and tell your friends to apply too.  For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at www.teletechjobs.com.
  
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.


  • Application will redirect you to company website