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Manager- Process Excellence
Refonte Technology and Consulting
Job ID VAC 71
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Quality Assurance - Manager
Job Location Chennai
Experience 8 - 12 Years
Annual Salary INR 0, Yearly
No.of Vacancies 10

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Job Description


One of the leading shipping company(Captive BPO) looking candidate for Manager- Process Excellence and should be Black belt certified.  Please find Below the details for the same:-


Position: Manager-Process Excellence Experience:- 8+ yrs and above  Location:Chennai/Mumbai. Business Title : PEX Manager Department or Business Unit: Global Service Centre Supervisory Responsibilities: on Need basis Reports To (list day to day Manager) : Site PEX leader or PEX partner Key Responsibilities: Include how the colleague is going to be measured?(This section should include specific targets or defined measurements. For example, Reduce call hold time by 10%, Create 7 new client contacts,etc.) Closely work with transformational leader(s) and support creation of process improvement objectives for the process. Work closely with multiple and diverse stake holders to drive process changes in process value streams. Lead and support transformational projects towards efficiency / effectiveness


change management associated with the transformation. Support PEX function in planning and deployment of various frame works and PEX practices Act as mentor for GB and BB project certification


Act as a on the floor coaching to PM"s and TL"s on the floor Act as a go to person to global process leads  leaders to support transformation initiatives. Position Specifications: The minimum education, experience, knowledge, skills  abilities required to perform the position. For Example, Education and Experience (Education - College Degree? What should the highest level be completed or Experience - How many years of experience should the incumbent have overall and specifically in - the industry, function, technical area? )   An experienced BB with typical 8 to 12 years of Industrial experience  4 to 5 years of post BB certification * A graduate, preferably with strong understanding of how process excellence can be used to meet business needs Strong change management and mentoring skills. Proven strong communication skills. Ability to interact with various levels of organization  engage/Motivate the leaders towards process excellence mind set.  Experience in similar position in a BPO  Highly result oriented and able to work under pressureHigh analytical /Problem solving skills.  Technical Skills: List any specific computer equipment, programs or systems colleague would be responsible for operating. Black belt certification with proven experience in coaching managers and staff. Strong leadership skills  Learning Description: The key skills and competencies the incumbent should learn in this position. Analytical Ability: The ability to systematically think through a problem. It implies the ability of an individual to identify patterns in seemingly unconnected events and the ability to understand a situation by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. It includes organizing the parts of a problem or situation in a systematic way.  Interpersonal Skills : Ability to deal with various people and to build professional relationships. Being diplomatic in approach, understanding the attitudes, interests, needs and perspectives of others; ability to listen to others viewpoint. Ability to get things done from others in a friendly but firm manner. Oral / Written Communication :Ability to articulate and put forth ones viewpoint and understand others messages effectively and clearly. This may involve: verbal, non-verbal, written and/or electronic messages. Process Orientation :The ability to provide a structured approach / plan which can be replicated independent of individuals and the results can be achieved consistently.  Result Orientation :Ability to pursue everything with energy  need t finish. Self starting  proactive than reactive steadfastly pushes self  others for successfully achieving if not exceeding targets. Utilizes the given facts effectively, thinks beyond the obvious, does a cost benefit analysis  comes up with the final result.  If interested kindly send your with below details:- Current CTC:- Expected CTC:- Notice Period:-   Regards, Thanks 

 Regards  Manjusha, Refonte Technology  Consulting Pvt Ltd. Manjusha.lokhande@refonte.in 9665855522

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