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PEX Manager
Job ID VAC 70
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Quality Assurance - Manager
Job Location Pune
Experience 8 - 12 Years
Annual Salary INR 0, Yearly
No.of Vacancies 1

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Job Description


MAERSK GLOBAL SERVICE CENTER Pune is fast growing, state-of-the-art, business process captive back office that services the A.P. Moller - Maersk Group worldwide. The group employs over 110,000 people in over 125 countries. In Pune we are a strength of 2500+.
We have a rich history of more than 100 years!
We are looking for PEX Managers in Pune, Chengdu and Manila.
Job description of the position:
Purpose -
Maersk GSC"s have around 10000 employees across 5 centers delivering services to our partners and customers in Liner and Global business units. PEX manager, being part of PEX team in the center is responsible for supporting Site PEX transformation partner in facilitating implementation of various standards and Best in class practices. As one of the senior members in the team, the position enables instilling PEX thinking in to the system.

Key Responsibilities -
* Closely work with transformational leader(s) and support creation of process improvement objectives for the process.
* Work closely with multiple and diverse stake holders to drive process changes in process value streams.
* Lead and support transformational projects towards efficiency / effectiveness & change management associated with the transformation.
* Support PEX function in planning and deployment of various frame works and PEX practices
* Act as mentor for GB and BB project certification
* Act as a on the floor coaching to PM"s and TL"s on the floor
* Act as a go to person to global process leads & leaders to support transformation initiatives.

Position Specifications -
* An experienced BB with typical 8 to 12 years of Industrial experience & 4 to 5 years of post BB certification
* A graduate, preferably with strong understanding of how process excellence can be used to meet business needs.
* Strong change management and mentoring skills.
* Proven strong communication skills. Ability to interact with various levels of organization & engage/Motivate the leaders towards process excellence mind set.
* Experience in similar position in a BPO and or Manufacturing entity
* Highly result oriented and able to work under pressure
* High analytical /Problem solving skills.

In case if your profile is matching to above criteria then please revert with the updated copy of your resume along with following details.

Current CTC -
Expected CTC -
Notice Period -
BB certification year -
Post BB Certification experience -
No. of BB and GB projects handled -
Location Preference -

HR Team

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