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Senior Manager Black Belt Quality
EXL services
Job ID VAC 59
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Quality Assurance - Manager
Job Location Bangalore
Experience 6 - 10 Years
Annual Salary INR 0, Yearly
No.of Vacancies 1

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Job Description


Senior Manager Black Belt Quality :
Organizational Relationships : 
Reports To : Sr. Manager / AVP - Quality & Process Excellence 
Supervises : QCAs, AMs, Lead AMs

 Education Requirements
 * Graduate in any stream
 * Black Belt training / certification for external candidates 
* Exposure to quality systems (ISO, COPC, etc) preferred

 Technical Skills : 
* Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook
 * Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

 Process Specific Skills
 * Preferably knowledge of industry domain being aligned to (example, Insurance, Banking, etc)
 * Lean Six Sigma BB Training / Certification from reputed organization / institute
 * Knowledge of quality systems (ISO, COPC) preferable

 Soft skills (Desired) : Finance and budget planning

 Soft Skills (Minimum) :
 * Operational planning and process management to effectively plan, prioritize and execute everyday QC operations
 * Knowledge of quality assurance, process improvements, domain, etc 
* Monitoring and Reviewing

 * Fosters a spirit of collaboration and team work
 * Ability to relentlessly pursuing excellence
 * Demonstrates an intellectually agile and analytical approach and thought process
 * Acts as Brand Ambassador
 * Ability to win talent war through effective people management

 * Conformance to policies / compliances with auditing skills and eye for details
 * Ability to coach and give feedback on an ongoing basis.
 * Strong written and verbal communication skills
 * Project management skills and ability to lead in a continually challenging environment

 For Details about the Organization, please chk the website : http://www.exlservice.com 

About EXL : 
EXL (NASDAQ: EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address

 Thanks and Regards,
 Manish Vishwakarma
 Ultimate Search

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