Job ID		VAC 59
Job Type		Permanant
Industry/Sector		BPO, Call Centre, ITeS
Functional Area		Customer Service/ Call Centre/ BPO
Job Role		Quality Assurance - Manager
Job Location		Bangalore
Experience		6 - 10 Years
Annual Salary		INR 0, Yearly
No.of Vacancies		1

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Job Description

Senior Manager Black Belt Quality : Organizational Relationships :  Reports To : Sr. Manager / AVP - Quality & Process Excellence  Supervises : QCAs, AMs, Lead AMs  Education Requirements  * Graduate in any stream  * Black Belt training / certification for external candidates  * Exposure to quality systems (ISO, COPC, etc) preferred  Technical Skills :  * Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook  * Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred  Process Specific Skills  * Preferably knowledge of industry domain being aligned to (example, Insurance, Banking, etc)  * Lean Six Sigma BB Training / Certification from reputed organization / institute  * Knowledge of quality systems (ISO, COPC) preferable  Soft skills (Desired) : Finance and budget planning  Soft Skills (Minimum) :  Functional  * Operational planning and process management to effectively plan, prioritize and execute everyday QC operations  * Knowledge of quality assurance, process improvements, domain, etc  * Monitoring and Reviewing  Leadership  * Fosters a spirit of collaboration and team work  * Ability to relentlessly pursuing excellence  * Demonstrates an intellectually agile and analytical approach and thought process  * Acts as Brand Ambassador  * Ability to win talent war through effective people management  General  * Conformance to policies / compliances with auditing skills and eye for details  * Ability to coach and give feedback on an ongoing basis.  * Strong written and verbal communication skills  * Project management skills and ability to lead in a continually challenging environment  For Details about the Organization, please chk the website : http://www.exlservice.com  About EXL :  EXL (NASDAQ: EXLS) is a leading provider of Transformation and Outsourcing services to Global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. Our solutions integrate our knowledge and experience in Decision Analytics, Financial & Risk Management, Operational & Process Excellence, Re-engineering and Integrated Transaction Processing to provide our clients with immediate business impact and long term financial value. We customize our solutions to improve the economics of business performance, transform organizations to be leaner and more flexible and provide a competitive edge in the marketplace. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore locations to address  Thanks and Regards,  Manish Vishwakarma  Ultimate Search  9833515674  manish@ultimatesearch.in  www.ultimatesearch.in

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