Please apply those who are interested for NIGHT SHIFT. A profile: Candidate should have good exposure to Call center environment, - This is for those who are in Forecasting profile check the details mention below:
* Should have at-least 4-10 years of experience working in Call centers in WFM. * Hands on experience in Forecasting. * Should be able to work on Long Range, Medium Range and Short Range Forecasting * Good knowledge of Aspect eWFM/FTE, and other workforce managing tools. * Desirable knowledge of statistical analysis tools such as SAS, Minitab, SPSS etc * Experience with Documentation tools e.g. Visio, Projects, Powepoint * Good reasoning and analytical skills, communicaiton both verbal & written * Candidates willing to work in Night Shifts only need to apply * Candidates should have secured minimum 50% in their graduation, XIIth , Xth (All Full time) . * Candidates should not have any gaps in education . B Profile: Business Intelligence/SAS.
Advanced MS Excel including VB/ Macro automation * Sound Knowledge of complete MS office pack including working on MS Access, Project, Visio, PowerPoint and Word * Proficient in applying statistical methodologies to analysis * Ability to present thoughts and projects clearly * Proactive in sharing analysis and recommendations to business leaders * Experience with Business Analysis & Statistical Techniques * Experience with Six Sigma Methodologies / Approaches * Experience with SQL and managing databases (SQL Server / Oracle / DB2) Desired Skills * Candidate should have good exposure to call center environment * Interpersonal and excellent communication skills * Excellent client handling skills, with ability to take decisions independently * Ability to work and communicate with people across organizational units * Ability to think strategically and translate strategy into action plans * Strong analytical skills with an ability to problem solve * Drive data analytics from the client data dumps and use of simulation models * Knowledge of Six Sigma tools preferred Please apply accordingly to your current job role & send us your updated resume. Warm Regards, Davinder Recruitments Specialist E: hr11@gcfs.in