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Manager & AGM - Solutions & Offshore Design
Capricorn HR Consultancy
Job ID VAC 52
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Operations Manager
Job Location Mumbai
Experience 8 - 10 Years
Annual Salary INR 0, Yearly
No.of Vacancies 1

Application will redirect you to company website
Job Description


Essential responsibilities of the position

• Work with clients for Scoping and Opportunity Identification exercises to identify areas for transformation potential, enhance service delivery and outline areas of potential savings
• Be the Lead respondent on RFP for offshore BPO solution. Create innovative, scalable, sustainable & profitable solutions for RFP response. This involves working with cross-functional teams such as Pricing, IT, Legal, Operational teams etc.
• Work closely with customer & offshore teams (process transition, migration and delivery) in India and develop implementation strategies
• Manage Client teams on their visit to the companys sites in India
• Working with Transition & Operational teams to communicate Client expectations for service delivery post deal closure.
• Compile RFI / RFP for all prospects and pass on information to Knowledge Repository as per the defined process
• To be well acquainted with processes, operations, strategy & financials of the company.
• Monitor market and competitor activities and provide relevant reports and information


Operations Manager

Role Category:Operations

Desired Candidate Profile

Education:UG - Any Graduate - Any Specialization, PG - Any PG Course, Post Graduation Not Required

• Solutions & Design Experience in BPO is mandatory
• Minimum 8 - 10 years with 3 4 years in Solutions & Design
• Broader experience across verticals (BFS, F&A, Travel, Retail, etc.)
• Excellent communication skills required as there will be direct Client-facing
• Should have experience in writing RFP / RFIs
• Onsite client-facing experience in due diligence and consulting type assignments

Primary purpose of the position:
• Facilitate and Enable BPO Designs for off-shoring across all business verticals
• Review & recommend consolidation & outsourcing activities to clients to improve revenue
• Enhance customer satisfaction, and/or reduce operating cost
• Contributions in RFPs response to strengthen business proposition to help winning RFPs
Specific Job skill:
• Ability to manage multiple complex projects simultaneously
• Commitment to quality, Comprehension, Composition and Problem solving skills
• Excellent understanding of program management techniques for large and multiple projects Thorough understanding of Transitions, operations, customer centric, needs to have direct client interaction experience
• Must have the experience in business strategy consulting, with business development experience or aptitude
• In-depth understanding of the BPO industry.
• Interpersonal sensitivity and responsiveness to customers
• Preparedness to travel at short notice on domestic as well as international trips of various durations

Application will redirect you to company website