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Seasonal Customer Service Associate
Job ID VAC 231
Job Type Working from Home
Industry/Sector Internet Retail
Functional Area Customer Service/ Call Centre/ BPO
Job Role Other Customer Service/ Call Center
Job Location Arizona
Experience 1 - 35+ Years
Annual Salary US Dollars $10.00, Hourly
No.of Vacancies 200

Application will redirect you to company website
Job Description


 In preparation for Amazons busiest time of year – Amazon North American Customer Service is now hiring SEASONAL Work from Home Customer Service Associates in Arizona.  There are no sales and no schemes, and you can work from home in your pajamas (really, we don’t mind!) solving customer issues via phone, email, and chat. 
The ideal Seasonal Work from Home Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. S/he will be confident and organized and will know when and how to reach out for assistance.  An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues).  Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research.
Your mission – should you choose to accept it – is to solve problems, answer questions, and resolve concerns presented by our Amazon customers.  Our customers contact us by primarily by phone and we hope you can help us deliver customer obsessed results.
Amazon offers a competitive base pay and bonus opportunity, time off, some shift flexibility (shift swaps, flex scheduling), an employee discount, and dedicated resources to support your ongoing growth and development.  
All you need to get started is talent and customer obsession, a home computer with high speed internet, an analog phone line, and a dedicated, distraction free home workspace. 
    Basic Qualifications
  • 1+ years prior Customer Service Experience
  • High School Diploma
  • Must pass criminal background check
  • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
  • Outstanding communication skills
  • Ability to participate in and successfully complete, initial mandatory training (M-F for an average of 3 weeks). All training is completed from home!
  • Ability to take any shift Sunday through Saturday from 5:00am to 11:00pm in your local time zone (set schedules will be assigned on your first day of work).  Please note that most shifts for new hires will be evening shifts and will include one or both weekend days.
  • Be able to attend an onsite new hire orientation in Tuscon, AZ.
    Work from Home Office/Technology requirements:
  • Your home address must be in the state of Arizona. Any applicants with home addresses outside of Arizona will not be considered.
  • Have a desktop PC meeting the aforementioned technology requirements (No laptops, tablets, or Macs).
  • Have (or be able to obtain) Ethernet High Speed Internet (5mb/s download speed or better) from a reliable provider.  Wireless internet is not permissible.
  • Have (or be able to obtain) a dedicated analog telephone land line from a reliable carrier (must be installed before you can start).
  • Secure, dedicated, and distraction-free home workspace (free from background noise and  interruptions, i.e. spouse, children, roommate, pets, TV, etc.) for your entire shift.
  • Another means of communication (personal landline or cell phone, for emergency purposes only).
    Preferred Qualification
  • Associate’s degree or higher
  • 3+ years experience as a customer service professional
  • Prior experience working independently in a virtual environment
  • Strong familiarity with online shopping and internet research
    Amazon is an Equal Opportunity Employer

    To apply go to: www.amazon.com/csajobs

  • Application will redirect you to company website