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Csa fresher manager for Costa Coffee- Delhi
Costa Coffee- Delhi - ncr
Job ID VAC 180
Job Type Permanant
Industry/Sector Hotel Management & Catering
Functional Area Customer Service/ Call Centre/ BPO
Job Role Customer Service Executive (Non-voice)
Job Location Delhi, Gurgaon & Noida
Experience 0 - 3 Years
Annual Salary INR 0, Yearly
No.of Vacancies 20

Application will redirect you to company website
Job Description


Designation Csa(fresher)/manager for Costa Coffee- Delhi/ncr - 20 Opening(s)
We have a great career opportunity for you with Costa Coffee brand. The following roles are available. 
* Store Manager 
* Assistant Store Manager
* Shift Manager
* Customer Service Associate (fresher)

The job description for each of the position is listed below:

Store Manager: 
Store Manager is the No.1 leader of a designated restaurant. He/She is responsible for Running Great Restaurants through-
* Control day-to-day operations by scheduling labour, ordering food & supplies & developing restaurant team
* Ensure statutory compliances by maintaining registers and licences.
* Control P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions.
* Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train.
* Ensure maintenance of equipments, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards.
* Ensure food quality and 100% customer satisfaction.
* Ensure complete & timely execution of corporate and local marketing programs.
* Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team.

Shift Manager: 
* Conduct briefings, share targets & updates with team members.
* Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team
* Ensures that facility and equipment are maintained to company standards on a day-to-day basis
* Supervises others efficiently and coordinates their work
* Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
* Ensures health and safety compliances, and company safety and security policies are met
* Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions

Customer Service Associate:
1. To ensure the best customer experience as per global Costa Standards.
2. Prepare coffee/food as per defined recipes.
3. Maintain cleanliness in the restaurant including equipment, dishes, pastry cabinets, dining area, toilets etc.
4. Up-selling and suggestive selling at Cash Counter.
5. Adhere to grooming standards.

Interested candidates can walkin for interview on Friday, 28th June 2013 between 10 am to 5 pm at:-
*"Costa Coffee, D-89, Main Market, Near Laxmi Narayan Temple, Malviya Nagar, New Delhi"
" Costa Coffee, First Floor, Moments Mall, Near Kirti Nagar metro station, Kirti Nagar, New Delhi"

Salary is not a constraint for right candidates.

Delhi /Ludhiana / Gurgaon / Noida/Jaipur
Desired Profile Please refer to the Job description above
Experience 0 - 5 Years
Industry Type Travel / Hotels / Restaurants / Airlines / Railways
Role Restaurant Manager
Functional Area Hotels, Restaurants
Education UG - Any Graduate, Graduation Not Required 
PG - Any Postgraduate, Post Graduation Not Required 
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location Delhi/NCR, Gurgaon, Noida
Contact Details

Application will redirect you to company website