Job ID		VAC 174
Job Type		Permanant
Industry/Sector		BPO, Call Centre, ITeS
Functional Area		Customer Service/ Call Centre/ BPO
Job Role		Operations Manager
Job Location		Bangalore
Experience		8 - 12 Years
Annual Salary		INR 0, Yearly
No.of Vacancies		1

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Job Description

Immediate Openings | US Mortgage | Operations Manager | Bangalore Location of Posting : Bangalore Years of Exp.: Minimum 8 to 12years Designation: Operations Manager Location: Bangalore Shift: US Shift timing Domain  Strong US mortgage knowledge  Preferably in the default managements/ Loan Origination. Prior experience in handling larger teams across various processes Manage daily SLAs Ensure Client expectations are met Manage daily workflow for the process MIS and Data reporting Provide vision & direction to the team Ability to create and drive complex transformation projects Relationship management with Process/Business owners. Responsible to handle escalations to/from clients Understand and Comply towards Infosys BPO Policies and Procedures Ability to drive the impact on org wide initiatives Manage and control the preparation for external and internal audit Good communication skills Willing to work in shifts

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