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Operations Manager in Infosys
Infosys Ltd.
Job ID VAC 174
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Operations Manager
Job Location Bangalore
Experience 8 - 12 Years
Annual Salary INR 0, Yearly
No.of Vacancies 1

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Job Description


Immediate Openings | US Mortgage | Operations Manager | Bangalore
Location of Posting : Bangalore
Years of Exp.: Minimum 8 to 12years
Designation: Operations Manager
Location: Bangalore
Shift: US Shift timing

Domain  Strong US mortgage knowledge  Preferably in the default managements/ Loan Origination.
Prior experience in handling larger teams across various processes
Manage daily SLAs
Ensure Client expectations are met
Manage daily workflow for the process
MIS and Data reporting
Provide vision & direction to the team
Ability to create and drive complex transformation projects
Relationship management with Process/Business owners. Responsible to handle escalations to/from clients
Understand and Comply towards Infosys BPO Policies and Procedures
Ability to drive the impact on org wide initiatives
Manage and control the preparation for external and internal audit
Good communication skills
Willing to work in shifts

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