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Operations Manager in Infosys
Infosys Ltd.
Job ID
VAC 174
Job Type
Permanant
Industry/Sector
BPO, Call Centre, ITeS
Functional Area
Customer Service/ Call Centre/ BPO
Job Role
Operations Manager
Job Location
Bangalore
Experience
8 - 12 Years
Annual Salary
INR 0, Yearly
No.of Vacancies
1
Application will redirect you to company website
Job Description
Immediate Openings | US Mortgage | Operations Manager | Bangalore
Location of Posting : Bangalore
Years of Exp.: Minimum 8 to 12years
Designation: Operations Manager
Location: Bangalore
Shift: US Shift timing
Domain Strong US mortgage knowledge Preferably in the default managements/ Loan Origination.
Prior experience in handling larger teams across various processes
Manage daily SLAs
Ensure Client expectations are met
Manage daily workflow for the process
MIS and Data reporting
Provide vision & direction to the team
Ability to create and drive complex transformation projects
Relationship management with Process/Business owners. Responsible to handle escalations to/from clients
Understand and Comply towards Infosys BPO Policies and Procedures
Ability to drive the impact on org wide initiatives
Manage and control the preparation for external and internal audit
Good communication skills
Willing to work in shifts
Application will redirect you to company website
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