Job ID		VAC 163
Job Type		Permanant
Industry/Sector		BPO, Call Centre, ITeS
Functional Area		Customer Service/ Call Centre/ BPO
Job Role		Quality Assurance - Manager
Job Location		Pune
Experience		7 - 17 Years
Annual Salary		INR 0, Yearly
No.of Vacancies		1

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Job Description

We are looking for Sr Mgr Quality ( Process Excellence / Strategic Quality / Black Belt ) for our client Infosys BPO Pune, Brief JD  Facilitate identification of high impact improvements & provide implementation support  Lead and participate in process improvement projects using methodologies like Six Sigma / Lean Assist the process owners for improvement through CFPM  Design & Deploy Transaction Monitoring and statistical Process Control, as required Connect with the stake holders for collection & analysis of customer feedback and complaints  Facilitate the function heads for identification of key action for improving stakeholder / end customer satisfaction If you are interested to explore an opportunity with Infosys BPO and willing to relocate to Pune, please send an updated copy of resume in response to this mail. Regards, Suneet. Smartservices.

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