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Sr Mgr Quality
Infosys Ltd.
Job ID VAC 163
Job Type Permanant
Industry/Sector BPO, Call Centre, ITeS
Functional Area Customer Service/ Call Centre/ BPO
Job Role Quality Assurance - Manager
Job Location Pune
Experience 7 - 17 Years
Annual Salary INR 0, Yearly
No.of Vacancies 1

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Job Description

 

We are looking for Sr Mgr Quality ( Process Excellence / Strategic Quality / Black Belt ) for our client Infosys BPO Pune,

Brief JD
 Facilitate identification of high impact improvements & provide implementation support
 Lead and participate in process improvement projects using methodologies like Six Sigma / Lean
Assist the process owners for improvement through CFPM
 Design & Deploy Transaction Monitoring and statistical Process Control, as required
Connect with the stake holders for collection & analysis of customer feedback and complaints
 Facilitate the function heads for identification of key action for improving stakeholder / end customer satisfaction

If you are interested to explore an opportunity with Infosys BPO and willing to relocate to Pune, please send an updated copy of resume in response to this mail.

Regards,
Suneet.
Smartservices.


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