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We are Revana, a leader in outsourced sales and marketing solutions serving some of the world’s most prestigious brand names. Revana is currently seeking Customer Retention Specialist to join our growing programs in Tempe, Arizona. 

 

CAREER FAIRS

possible same day offer

Tuesday and Wednesday, October 10 to 11

9 AM to 3 PM

8123 S. Hardy Drive,

Tempe, AZ 85284

 

 

The Customer Retention Specialist will be responsible in saving customer "at risk" of discontinuing service who may have already discontinued service. In this position, you will primarily be answering incoming calls and assessing customer needs while providing first call resolution to retain customers loyalty.

What we offer :

Earn up to $23K annually plus commission 

Advancement and Career Opportunities

Medical and Dental Insurance Programs

Tuition Reimbursement & Retirement Planning

Paid Time Off

Ongoing Training and Development

Discounts at many major retailers & restaurants

Job responsibilities :

Answer inbound calls from consumers or small to large business. 

Contact and identify the reasons the customer has indicated they no longer desire or need the service.

Utilize all product knowledge and documentation to provide customers with product recommendations appropriate to solve their issue. 

Create new accounts for customers calling for the first time. 

Collect key information from customers that call in. Data entry will also be necessary to compile quotes, orders, and related reporting tools.

Attain minimal levels of sales revenue performance based on existing tenure-based goals.

Generate incremental revenue for client partners.

What do you need?

At least 6 months of sales experience or 1 year of customer service experience

High School Diploma or GED.

Retention or Collections experience preferred

Date entry skills

What makes you the best candidate?

College degree or equivalent work experience preferred.

Call center experience 

Ability to field high stress calls while providing an exceptional customer service experience

Knowledge of CRM or Salesforce tools preferred

ABOUT US

As a leader in outsourced sales and marketing solutions, Revana serves some of the world’s most prestigious brand names. Revana’s global team has a reputation for service excellence. Revana has the industry’s most sophisticated marketing automation platform and sales analytics engines. These turbo-charged technologies empower our customer service, sales, and technology employees to deliver the ultimate customer experience at every touch point across the customer life cycle.

Are you ready to accept the challenge? Because Revana is ready for YOU!

Apply online at http ://www.revanajobs.com/